Delivery & Returns

Shipping /

  • Free delivery - minimum spend $50
    Delivered within 2-5 working days by UPS*
  • Standard delivery - $10
    Delivered within 2-5 working days by UPS*

*More info here:

  • PO Boxes, Army Post Office (APO) and Fleet Post Office addresses are not accepted.
  • Shipping and handling to Hawaii, Alaska, Puerto Rico will be charged $25.00.
  • We deliver to all 50 US states and will ship your order within 24 hours via UPS.
  • All items are subject to availability. 

Returns Policy /

All returns are accepted at the discretion of Organic Colour Systems. To request a return, please contact the Customer Care team within 14 days of receiving the order via: hello@herbuk.com.

If you have received a faulty or incorrect item, please do not dispose of the original item until the complaint has been reported to us.

If you receive Return Authorisation after contacting the Customer Service team, you are responsible for shipping the item(s) back to us at your own cost. Credit notes and shipping charges are non-returnable and non-refundable.

Once your return has been approved, please send your item(s) to the address provided by the Customer Care team. For high-value returns, it is advisable to use a trackable shipping service. Herb UK does not accept any liability for returned items lost or damaged in transit.

    Exchanges 

    If you have ordered an incorrect item, the fastest way to ensure you receive the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds 

    We will notify you once we’ve received and inspected your return to confirm if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please be aware that it can take some time for your bank or credit card company to process and post the refund too.